ux45 Frequently Asked Questions and Answers
This page brings together answers to common questions from ux45 players about account verification, local games, withdrawals, and support — all in one place.
Below you will find answers grouped by topic, covering questions from first-time players and long-time users of the ux45 platform. If you are unsure about identity verification (KYC), how to play local games such as Shan Koe Mee and 2D/3D lottery, why a withdrawal bonus is taking time, or how to reach the support team, this FAQ is for you. If your question is not answered here, you can reach the ux45 support team 24/7 via Live Chat.
Identity Verification
ux45 uses a KYC (Know Your Customer) system to protect players' funds and prevent money laundering. Verifying your account keeps your money secure and ensures withdrawals are processed smoothly. It is an important step in building trust within the ux45 community.
We will usually contact you at the time of your first withdrawal request or when your account reaches a significant balance. The ux45 support team will reach out via Live Chat. Having your documents ready in advance will speed up the process.
Yes, it must match. The registered name on the bank account or wallet (KBZPay, Wave Money, AYA Pay, CB Pay) you use for withdrawals must match the name on your ux45 account. If the names do not match, the withdrawal will be put on hold — please contact support immediately.
If your verification is rejected, the ux45 support team will explain the reason. Common causes include unclear photos, name mismatches, or incomplete documents. You can correct the issue and resubmit with a clear photo of your ID card. Contact us via Live Chat if you need help.
Local Games
Shan Koe Mee is a traditional Myanmar card game where three cards are combined and the player whose total is closest to nine wins. At ux45 you can play live with a Live Dealer at any time. Just log in to ux45 and head to the local games section to start playing.
3D lottery results are displayed on the ux45 platform as soon as the official announcement is made. Players can log in and check the results section to compare against the numbers they hold. ux45 does not provide any number recommendations — choosing your numbers is entirely up to you.
The ux45 website is designed to work smoothly on both mobile phones and tablets. All games, including Shan Koe Mee and 2D/3D lottery, can be played on Android and iOS devices through any browser. No separate app download is required.
2D lottery results are posted on the ux45 platform at the same time as the daily official announcement. Log in and go to the results section to check. You can compare them with the numbers you hold. ux45 does not offer any number predictions.
ux45 offers a variety of local games popular with Myanmar players, including Shan Koe Mee, 2D lottery, 3D lottery, and fish shooting games. You can see the full game list in the ux45 Casino section. The game selection is updated regularly.
Contact Us
The ux45 customer support team operates in Myanmar language only. Myanmar players can ask any question clearly in their own language, and the support team will respond in Myanmar language.
ux45 players can reach support via Live Chat (directly on the ux45 website) and Email ([email protected]). These are the only official channels. ux45 does not provide support through Telegram, Viber, Messenger, or phone numbers.
The ux45 support team is available 24 hours a day, 7 days a week (24/7) with no days off. You can reach us at any time in Myanmar Standard Time (UTC+6:30), and Live Chat will respond straight away.
When contacting support, please have your ux45 account username or registered phone number, your deposit/withdrawal Transaction ID (if applicable), and a screenshot of the issue ready. Having these details on hand will help the ux45 support team resolve your issue faster.
When you contact ux45 via Email, the support team will assist you, but a faster response is more likely through Live Chat. For urgent issues, use Live Chat first.
Withdrawal Questions
The minimum amount for a single withdrawal at ux45 is 30,000 Ks. Withdrawal requests below this amount cannot be accepted. Withdrawal methods include KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer — choose whichever suits you best.
ux45 withdrawal service runs 24/7. You can request a withdrawal at night or on weekends and public holidays, and funds will normally arrive within 30 minutes to 3 hours. All transactions are processed in Myanmar Standard Time (UTC+6:30).
If the normal processing time of 30 minutes to 3 hours has been exceeded, your request may be on hold for account verification document checks, additional review due to a large withdrawal amount, or a mismatch in wallet name. Contact the ux45 support team immediately via Live Chat to check.
Yes. The KBZPay, Wave Money, AYA Pay, CB Pay, or bank account used to receive your ux45 withdrawal must be registered in your own name. Withdrawals to wallets registered under a friend's or family member's name are not permitted. This is part of the ux45 security policy.
A minimum of 10,000 Ks is required to deposit at ux45 via any method — KBZPay, Wave Money, AYA Pay, CB Pay, or Bank Transfer. Funds normally arrive in your account instantly. If you have any issues, contact us via Live Chat.
Ask the support team directly
If you cannot find an answer to your question in this FAQ, the ux45 support team is available 24/7 via Live Chat in Burmese, ready to help right away. Log in to your account and ask.
Log in to ux45 and ask